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Shipping & Returns

Shipping Policy

At Miumi Pets, we are committed to providing prompt and reliable shipping services to ensure that your pet supplies reach you in a timely manner. Please read our shipping policy details below:

  1. Order Processing Time: We understand the importance of receiving your order quickly. Therefore, we strive to process and pack your order within 7 business days of receiving it. Our dedicated team works diligently to ensure that your items are carefully prepared for shipment.

  2. Shipping Method: To deliver your pet supplies swiftly and efficiently, we utilize express courier services for all our shipments. We have partnered with reputable shipping providers known for their reliability and track record of delivering packages in a timely manner.

  3. Estimated Delivery Time: Once your order has been processed and shipped, the estimated delivery time will vary based on your location. Generally, you can expect your package to arrive within 5-10 business days after it has been dispatched. Please note that delivery times may vary due to factors beyond our control, such as customs procedures or unforeseen delays.

  4. Shipping Costs: Shipping costs are determined based on the weight and dimensions of your order, as well as the destination address. During the checkout process, you will be able to view and select the available shipping options along with the corresponding costs.

  5. Order Tracking: We understand the importance of being able to track your order. Once your package is shipped, we will provide you with a tracking number. You can use this number to track the progress of your shipment online, ensuring that you stay updated on its delivery status.

  6. International Shipping: We proudly offer international shipping to customers around the world. However, please be aware that additional customs fees, taxes, or import duties may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in the shipping cost at checkout. We recommend checking with your local customs office for more information regarding potential fees or restrictions.

At Miumi Pets, we strive to deliver your pet supplies quickly and efficiently while ensuring their safe arrival. Should you have any questions or concerns about our shipping policy or require assistance with your order, please feel free to contact our customer support team. We are here to assist you and provide a delightful shopping experience.

Return & Exchange Policy

At Miumi Pets, we strive to ensure your complete satisfaction with every purchase. If you encounter any quality issues with your pet supplies, we offer a hassle-free return and exchange policy. Please familiarize yourself with the details of our policy below:

  1. Eligibility: You may initiate a return or exchange within 7 days of receiving your order if the item(s) received have quality problems or defects. To be eligible for a return or exchange, please ensure that the products are unused, in their original packaging, and accompanied by the original proof of purchase.

  2. Process: To initiate a return or exchange, please contact our customer support team within the specified time frame. Our team will guide you through the process and provide you with the necessary instructions. Please do not send any items back to us without prior authorization.

  3. Return Shipping: We understand that quality issues can arise despite our best efforts. Therefore, we take responsibility for return shipping costs in the case of defective or damaged items. Our customer support team will provide you with a prepaid shipping label or arrange for a courier service to collect the package from your address.

  4. Refund or Exchange: Upon receiving the returned items, our team will inspect them to ensure that they meet the return eligibility criteria. If the return is approved, you will have the option to choose between a refund or an exchange for a replacement item of equal value. Refunds will be processed using the original payment method, and exchanges will be shipped promptly.

  5. Non-Returnable Items: For hygiene and safety reasons, certain items are non-returnable, including but not limited to pet food, perishable products, and personalized or customized items. Please ensure that you carefully review the product description and specifications before making a purchase.

At Miumi Pets, we value your satisfaction and strive to provide the highest quality pet supplies. In the event of any quality issues, we are committed to resolving them promptly and ensuring a positive shopping experience. If you have any questions or need assistance with a return or exchange, please contact our customer support team, and we will be happy to assist you.

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